A MEDICAL practice has been told to improve by healthcare inspectors.

The Elms Medical Centre, in Whitefield, has been given a “requires improvement” rating following a visit from the Care Quality Commission (CQC) in September.

In a report published last week, the practice was told that it must better monitor its care and improve record keeping of significant events.

However, it adds that patients felt they were treated with compassion, dignity and respect and that the practice was well equipped to meet patients’ needs.

Professor Steve Field, chief inspector of general practice, said: “A system of ongoing clinical audit and re-audits must take place in a systematic way to monitor effectiveness of clinical care and improve patient outcomes.

“Clinical staff must provide protection for themselves and their patients when taking blood.

“Significant events should be analysed for the purpose of learning and preventing incidents from recurring.

“A record should always be kept of meetings held about vulnerable patients including children at risk of harm, to ensure issues identified are actioned and monitored.

“A record should be kept of medicines held for the purpose of monitoring and auditing.”

Chris McDonald, the practice manager, said that an action plan has been drawn up to address the issues raised in the report.

She added: “The report doesn’t reflect badly on our patient care, the criticism was to do with events that weren’t recorded adequately enough.”

The report rated the practice, in Green Lane, as good in terms of being caring and responsive to people’s needs.

Professor Field added: “Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

“Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

“The comment cards we received indicated that most patients found it easy to make an appointment. Three patients stated in the comment cards that they sometimes found it difficult to book an appointment.

“The practice had facilities and was equipped to treat patients and meet their needs.”