INSPECTORS have urged bosses of a Prestwich care home to make improvements.
Nazareth House, in Scholes Lane, which provides nursing care for 58 residents aged over 65, was given a routine inspection on February 11 by a team from the Care Quality Commission (CQC).
A newly published report said Nazareth House was meeting the required standards in three areas — staff training levels, ensuring residents are safe and ensuring residents eat well.
But inspectors also said staff do not always ensure residents give permission for treatment and bosses do not always ensure the quality of the service is monitored.
The report said: “Before people received any care or treatment, they were not always asked for their consent and the provider did not always act in accordance with their wishes and, where people did not have the capacity to consent, the provider did not act in accordance with legal requirements.
“The files we saw contained little or no evidence of discussion about the individual’s needs, choices and preferences, either with individuals or their families.”
The report added that, when issues relating to staffing had been raised, it was not clear if they had been addressed and, on one occasion, when Mass was moved to help with staffing routines, it “was not the preference of people who used the service”.
The report continued: “We were told records of adverse events were kept, but unavailable, thus we were unable to establish how they were analysed and whether action was taken.
“There was little evidence the provider had effective systems to assess and monitor the quality of the service being delivered.”
Nazareth House bosses were told to compile an action plan which would be monitored by the CQC.
A Nazareth House Charitable Trust spokesman said: “We take the operation of our care homes very seriously and we are extremely disappointed with the outcome of this inspection.
“Until now, the home has enjoyed an excellent reputation with both the local community and regulators.
“While we are confident standards of care remain high, it was unfortunate the documentation let the service users down. This is something we regret.”
He added that the trust would ensure the concerns were addressed and monitored.